Can AURA investigate a criminal offence?
No. AURA has no police, judicial, prosecutorial or statutory investigative powers.
Clear answers about confidentiality, anonymity, referral and legal boundaries.
No. AURA has no police, judicial, prosecutorial or statutory investigative powers.
Yes. We can record a request for confidential handling and aim to limit unnecessary disclosure, subject to law and safeguarding duties.
Not through ordinary email. You may omit your name, but your email account and technical records may still identify you. We do not promise absolute anonymity.
No. AURA is a charitable receiving and referral channel. A formal complaint must be made to the competent authority when required.
Safeguarding takes priority. Depending on the facts, referral to Child Helpline 1098/ERSS-112, police or child-protection authorities may be necessary.
Use the appropriate emergency service immediately. Government of India ERSS is available at 112.
Where appropriate, safe and lawful, AURA may help place the concern before the concerned management or designated authority so it has an opportunity to review and rectify the issue. If there is no response, the response is inadequate, retaliation occurs, or the matter requires statutory action, AURA may guide or support escalation to the competent authority.