01
Need-to-know access
We aim to limit unnecessary internal access to identity and case information to people who need it for legitimate handling, safeguarding or referral.
CONFIDENTIALITY • SAFEGUARDING
Protection & Confidentiality
Our approach is confidentiality-conscious, proportionate and subject to applicable law.
02
Data minimisation
Share only information reasonably necessary for the concern. Avoid passwords, OTPs and unrelated personal records.
03
Lawful disclosure
Confidentiality is not absolute. Disclosure may be required by law, court order, safeguarding obligations or a competent authority.
About anonymity
AURA’s ordinary email channel can support a request for confidentiality, but it is not a guaranteed anonymous or encrypted reporting system. If you need a statutory reporting mechanism, use the relevant competent authority. We will not claim protections that the law does not provide.